How It's Made
How It's Made
Scaling Productivity with Ava — Instacart’s Internal AI Assistant
By Zain Adil, Kevin Lei and Ada Cohen Over the past few months, we’ve been building an internal AI assistant powered by OpenAI’s GPT-4 and GPT-3.5 models called Ava. Ava has seen accelerated adoption at Instacart, with over half of Instacart employees using it every month and more than 900 using it every week. Ava’s web interface, similar to ChatGPT, also has additional features like conversation search, automatic…
Sep 7, 2023
How It's Made
Say Hello to Ben Greve, Senior Product Designer
What do you do?I’m a product designer working on Instacart’s consumer experience. I’m currently working on growth projects that help us attract new customers.How did you get into design?I once got explosively angry at a…
Aug 18, 2021
How It's Made
Life is harder than Product
By: Shereen IdnaniLeft to right: Elizabeth Ames (CEO, Women in Product), Aye Moah (Chief of Product, Boomerang, Shereen Idnani (Director of Product Operations, Instacart), Leslie Kim Grossblatt (CPO, KQED), Sonia Sarao (VP of Product and…
Aug 18, 2021
How It's Made
Making everyday payday with Instant Cashout
Overview Just as Instacart shoppers want to fulfill orders when it works for them, we want them to experience the same flexibility and control when it comes to accessing their earnings. The Instant Cashout feature…
Aug 18, 2021
How It's Made
Say Hello to Andressa Bougleux, Senior Product Designer
What do you do?I’m a product designer on the Shopper team at Instacart. Currently, I work on the flows and tools the teams at various stores use to fulfill pickup orders for our customers.How did…
Aug 18, 2021
How It's Made
Say Hello to Philip Goolkasian, Senior Product Designer
What do you do?I design — which I see as the art and science of creating frameworks. At Instacart, I’m working with an incredible team to build design systems, and use them to craft products and environments…
Aug 18, 2021
How It's Made
Say Hello to Vivek Mayasandra, Product Designer
What do you do?I’m a product designer on the Consumer Retention and Checkout teams, which are focused on growing our customer base. On Retention, our goal is to help people find value in our product…
Aug 18, 2021
How It's Made
Lessons a Coding Boot Camp Can (and Can’t) Teach you
Learnings from our new class of Carrot U boot camp gradsWe created Carrot U, Instacart’s very own coding boot camp, to offer high-performing employees in non-technical roles the chance to learn the engineering basics. At the…
Aug 18, 2021
How It's Made
Say Hello to Christopher Rudnick, Senior Product Designer
What do you do?I’m on the Shopper Success team, focused on helping shoppers understand and improve their quality. My role is to tie experiences such as customer ratings and education together with the goal of helping…
Aug 18, 2021
How It's Made
Say Hello to Shreya Gupta, Senior User Researcher
What do you do?I’m a Senior User Experience Researcher at Instacart, working on Instacart’s Emerging Product and Pickup consumer teams. Most recently, I led the research on launching Instacart’s latest grocery service: In-store pickup!How did you…
Aug 18, 2021