10 Items or Less: Gain the Trust of Your Customers

The Instacart community is as diverse as the items in the grocery store — every day, tens of thousands of individuals shop, deliver, and become an extension of people’s households. We want to share this community’s stories, highlighting Instacart shoppers, shift leads, and site managers all across North America. 10 Items or Less is a series featuring just some of the amazing members of the Instacart community, sharing their unique experiences and secret sauce with the world.

1. What’s your name and where are you from? My name is Dora, and I’m from Texas.
   
2. How long have you been shopping with Instacart? I started shopping in August of 2021.
   
3. Why did you decide to start shopping with Instacart? I decided I wanted to do something different and feel like I was making a difference in someone’s life.
   
4. What’s your favorite thing about shopping with Instacart? When I deliver to elderly customers in the retirement community, it really puts a smile on their face. This is the best part of the job. It makes my day.
   
5. What 3 items are always in your personal shopping cart? Bread, milk, and cheese.
   
6. What’s a fun fact that would surprise us about you? Since I’ve been shopping I have lost 85 pounds! ❤️
   
7. What’s a shopping tip that a lot of people might not know (your “secret sauce”)? Be yourself. Shop how you would want it done. Always ask the customer for approval on different items because, believe it or not, it matters. It instills trust that you are choosing the best options with their money. It’s always important that they know we are keeping them as updated as we possibly can.
   
8. Do you have any relationships you’ve made while shopping with Instacart? Absolutely – from the cashiers to the people that bring the carts from the parking lot to the people I deliver to. I really have gotten to know some very special people.
   
9. What’s your most used emoji? 😊
   
10. What’s your “side dish” — a hobby, a hidden talent, another job you do on the side? I love making jewelry, and I enjoy camping!

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Instacart is the leading grocery technology company in North America, partnering with more than 1,400 national, regional, and local retail banners to deliver from more than 80,000 stores across more than 14,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.