Shopper Community
Improving Your Post Batch Experience
Your experience on the platform is important to us — it helps us ensure we build a fair, considerate and compassionate community. You can now let us know how each batch went using the post batch survey. If you have a bad experience with a customer, you’ll now be able to block future orders from this customer in the app.
How it works
- After a batch is delivered, let us know how it went by giving the batch a thumbs up or a thumbs down
- If you rate the batch thumbs down, let us know what went wrong by selecting up to 3 issues on the survey screen. We review these reasons to inform improvements we make to the app.
- If you select “rude customer,” you can provide us more feedback on your experience.
- If you don’t want to see any batches that include orders from this customer, you can check the box that says “block orders from this customer.”
At Instacart, we’re committed to creating a community built on best intent. We look forward to continuing to implement your feedback and developing new features that ensure our platform is fair for everyone. We’re excited to deliver product features related to our fourth commitment, recognition and rewards for the best of the bunch, next month.
You can learn more about our renewed commitment on our website:
Instacart
Author
Instacart is the leading grocery technology company in North America, partnering with more than 1,500 national, regional, and local retail banners to deliver from more than 85,000 stores across more than 14,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.
A Renewed Commitment to the Shopper Community 
Our Commitment to Shoppers: Recognition and Rewards for the Best of the Bunch 
Our Commitment to Shoppers: Ingredients to Earn on Your Terms 
Most Recent in Shopper Community
Shopper Community
Ensuring the integrity of the Instacart platform
Millions of people and families across North America trust Instacart when ordering the groceries and essentials they need, and we’re deeply committed to providing a safe, reliable, and trustworthy experience for the customers, shoppers, and…
Feb 4, 2025
Shopper Community
NYC Shoppers Resist New NYC Bill, According to Survey
Shoppers tell us time and again how important it is that they can continue to earn flexibly on our platform - meaning they get to choose when, where and how much they want to shop…
Jan 6, 2025
Shopper Community
Fast-Tracked Folly: NYC’s Misguided Grocery Delivery Ordinance Hurts New Yorkers
New York City is rushing an ordinance that threatens the wallets of hardworking New Yorkers by reducing earnings opportunities for many residents and making grocery delivery more expensive. The ordinance recklessly applies a deeply flawed…
Dec 5, 2024