New features to make your experience seamless

Kurra – 526 deliveries

Today we’re announcing a number of new features designed to make shoppers’ experience using the app even more seamless. From signing in to delivery, we want to simplify every step of the shopping process so shoppers can focus on what they do best: providing excellent service to their customers.

Introducing passkeys for a faster, more secure login

Say goodbye to phone numbers and passwords. You can now choose to sign into the Shopper app through biometrics like facial recognition or fingerprint. Passkeys are a faster and more secure way to log in since you don’t have to worry about remembering a password or getting a code texted to you. 

It’s easy to set up passkeys in the Shopper app:

Step 1: Go to the Account tab in the Shopper app

Step 2: Tap Settings

Step 3: Tap Set up passkey

Better information for better deliveries

We’ve made changes in the Shopper app so you can leave each delivery knowing you delivered to exactly the right place. Shoppers have told us that some deliveries can be challenging due to inaccurate or ambiguous addresses provided in-app. We are now introducing changes that ensure shoppers have the best information possible for where to drop deliveries: 

1. We’re now matching customers’ listed delivery addresses to the USPS address database. Customers will now be able to update the delivery address listed on their order to a suggested USPS version for a more descriptive and accurate reference when delivering.
2. We’re encouraging customers to list more helpful information, like their unit number, floor, and other details to ensure the address listed gets you all the way to the correct door with no uncertainty.
3. We send a push notification if you’re delivering when it’s dark outside to prompt the customer to turn their outside light on.
4. Lastly, you can now chat with your customer 20 minutes after delivery, should you need to do so. In the pilot testing of this feature, successful deliveries increased by 13%!*

These features are part of our ongoing commitment to develop features that support shoppers while they shop and beyond.

*Pilot experiment took place between 04/20/2023 – 05/31/2023

Instacart

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Instacart is the leading grocery technology company in North America, partnering with more than 1,400 national, regional, and local retail banners to deliver from more than 80,000 stores across more than 14,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.