Tip Protection for Zeroed Out Tips

We’ve heard from you that it can be frustrating as well as anxiety provoking that a customer can remove their entire tip after a delivery. As part of our new commitment of Ingredients to earn on your terms, if a customer zeroes out their tip without reporting an issue with their order, we’ll cover the amount of the tip that the customer removed, up to $10. We know you put a lot of care and effort into getting your customers their groceries that’s why if a tip is removed without a reported issue, we’ve got your back.

If this happens to you, you don’t need to contact support — the app will automatically update your account within 10 minutes. We hope this gives you peace of mind as you shop with Instacart and we thank you for all you do for your customers.

Expanding your access to earnings

We’ve been piloting a number of new features to expand your access to earnings. 

• Multi Store Batching – a new type of batch that includes orders from multiple stores, helping you earn more for your time and effort. By shopping from multiple stores, you’ll have the opportunity to earn more in less time, help additional customers, and earn multiple tips — all from a single batch.

• Add Ons – we’ve developed a feature that allows you to accept a new order in addition to the one you’re already shopping, making the most of your time in the store.

This is only the beginning. We’re committed to providing you with the ingredients to earn on your terms so your shopping experience is as seamless as possible. We look forward to continuing to implement your feedback and developing new features that care for you, the way you care for your customers. 

You can learn more about our renewed commitment on our website.

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Instacart

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Instacart is the leading grocery technology company in North America, partnering with more than 1,500 national, regional, and local retail banners to deliver from more than 85,000 stores across more than 14,000 cities in North America. To read more Instacart posts, you can browse the company blog or search by keyword using the search bar at the top of the page.