These articles might help
Contacting about "Order in progress"
Chat with your shopper
While your personal shopper is working on your order, you can chat with them about changes to your order, to get more information about a recommended replacement, and anything else you want to…
Read moreTracking your order and delivery
It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. For best results, download the latest version of the Instacart…
Read moreOrder changes
For best results, download the latest version of the Instacart app for iOS or Android. The Instacart app lets you track your personal shopper’s progress and view item changes. Turn on notifications to…
Read moreRescheduling a delivery
You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule— In the app: Tap Account at the bottom of your screen Tap Orders Select the…
Read moreRefunds and returns
Refunds Requesting a refund To request a refund or a credit due to order issues, you must make your request within 7 days of your pickup or delivery. Let us know as soon as possible if your order— Is…
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