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About
Directions
Instructions for Use: Before use read attention section (side of box) Ensure Pack is at room temperature before heating or cooling. Hot Therapy: Helps: with muscle and joint pain/stiffness, relax muscles, symptoms of arthritis and menstrual cramps. Hot Water - Remove all packaging and place Pack with approx. 1.5 litres of boiling water and leave immersed for 5-8 minutes. With caution, pour water from bowl, remove Pack, dry with a towel, place into protector sleeve and apply to affected area. Cold Therapy: Helps: with muscle/joint swelling, inflammation, soothe aches and pains e.g. headaches, toothache, insect bites and occupational/sporting injuries. Freeze - Remove all packaging. Place Pack in freezer for approximately 120 minutes. Remove Pack from freezer with caution, place into protector sleeve and apply to affected area. Apply Hot or Cold therapy for as long as comfortable, but for no more than 10-15 minutes at a time. If using alongside a Neo G support, apply loosely and ensure compression is not too tight. How to Apply: 888 - Thigh & Hamstring Support Example.
Store in a cool, dry place away from direct heat/sunlight.
Hand wash pack & sleeve with soap & cold water. Do not iron. Do not bleach. Dry flat. Do not tumble dry.
About
Directions
Instructions for Use: Before use read attention section (side of box) Ensure Pack is at room temperature before heating or cooling. Hot Therapy: Helps: with muscle and joint pain/stiffness, relax muscles, symptoms of arthritis and menstrual cramps. Hot Water - Remove all packaging and place Pack with approx. 1.5 litres of boiling water and leave immersed for 5-8 minutes. With caution, pour water from bowl, remove Pack, dry with a towel, place into protector sleeve and apply to affected area. Cold Therapy: Helps: with muscle/joint swelling, inflammation, soothe aches and pains e.g. headaches, toothache, insect bites and occupational/sporting injuries. Freeze - Remove all packaging. Place Pack in freezer for approximately 120 minutes. Remove Pack from freezer with caution, place into protector sleeve and apply to affected area. Apply Hot or Cold therapy for as long as comfortable, but for no more than 10-15 minutes at a time. If using alongside a Neo G support, apply loosely and ensure compression is not too tight. How to Apply: 888 - Thigh & Hamstring Support Example.
Store in a cool, dry place away from direct heat/sunlight.
Hand wash pack & sleeve with soap & cold water. Do not iron. Do not bleach. Dry flat. Do not tumble dry.
Common questions
Learn more about how to place an order here.
Then, when you arrive at the store of your choice, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.
Learn more about pickup orders here.
- Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.
- Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee.
- Tipping is optional but encouraged for delivery orders. It's a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order.
With an optional Instacart+ membership, you can get $0 delivery fee on every order over $35 and lower service fees too.
Instacart pickup cost:
- There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Instacart+ members. Instacart+ membership waives this like it would a delivery fee.
- Pick up orders have no service fees, regardless of non-Instacart+ or Instacart+ membership.
Learn more about Instacart pricing here.
You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:
- Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
- Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
- Don't Replace: For items you'd rather not replace, choose "Don't replace" to get a refund if the item is out of stock.
Learn more about instructions for specific items or replacements here.
- Missing items
- Incorrect items
- Damaged items
- Poor replacements
- Early/late orders
If an order never came, or you get someone else's order, you can reach out to Instacart Customer Experience.