Scan & Pay: A new checkout experience
Your customers simply scan items, pay on their phone, and walk out of the store. You get digital insights on in-store customers and a compelling new cornerstone for your omnichannel offering.
How it works
Scan & Pay is a lightweight hardware and software bundle with four main pieces:
A webapp to let customers buy items and check out on their phones. This is geofenced to your store, and can be embedded in your app or your Storefront Pro instance
An auditing program powered through the Instacart Shopper App, which guides associates through the process of verifying risky orders
Digital scales, which allow customers to weigh and scan produce items or other weighted items
An android tablet displaying a QR code, which acts as the auditing checkpoint near the store's exit.
Scan & Pay customers are simultaneously digital AND in-store customers. As they walk your aisles, they benefit from personalized promotions, order histories at their fingertips, saved payment methods and more.
This makes Scan & Pay a unique cornerstone to any retailer's omnichannel strategy: you keep customers in-store while offering features that are normally exclusive to digital experiences.
Level up your checkout experience
Digitally engage your customers while they’re in-store and deliver solutions to traditional checkout challenges.
80% of shoppers say that checkout is their biggest in-store pain point1
84% of shoppers are dissatisfied with checkout speed2
43% of customers would rather use Scan & Pay than stand in a self checkout line3
Managing shrink
Scan & Pay is built from the ground up with loss prevention in mind. We use a novel combination of hardware, software, and machine learning to identify and flag orders to a store associate for auditing.
Machine learning
Instacart powers millions of transactions each week; these transactions all serve as training data for our comprehensive anti-theft ML.
Dynamic thresholds
All thresholds involved are configurable, meaning that audit frequency and thoroughness can be easily dialed up or down to balance customer convenience with the specific loss profile of your stores.
Advanced monitoring
Instacart not only built Scan & Pay, but the auditing software that pairs with it. We can provide you with real-time insights into exactly how audits pass and fail in your stores.
Tie-in with the broader Instacart Platform ecosystem
Meet with our team
We’ll explore your unique needs and determine how to configure Scan & Pay. Customize your audit logos, excluded items, in-app entry points and more.
Integrate your systems
Our proprietary Unified POS technical layer makes quick work of integration with pricing, promos and loyalty. Launch in weeks, not months.
Go live!
Watch your customer satisfaction grow while your checkout lines shrink.
Extend the functionality
Scan & Pay is part of the full suite of Connected Stores products. Once you’re up and running, you can embed it within your Storefront Pro app, connect it to Foodstorm for order ahead at the counter capabilities, and more.
Latest news
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Frequently asked questions
Do I need to change my POS system?
There’s no need to change your POS. Scan & Pay integrates with your current systems.
Does Scan & Pay require modifications to my store?
Yes, though the solution is incredibly compact. You'll just need to find room for digital scales to weigh produce (unless you already have them!) and a tablet to serve as an exit station.
Can I still use my current payment processor?
Scan & Pay transactions are online purchases which run through Instacart, then immediately deposit funds into your bank account.
Partner with us to drive proven results
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